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My trash or recycling wasn’t collected, what happened?

There are several common reasons why a container may not have been collected: During Holiday weeks, collections are often delayed a day; if you did not set out your container by 8 a.m. you may have missed the collections truck; if your container was not facing the correct direction, or if it was overfilled, the truck may not have been able to collect it.

If you feel that there was a mistake with your collections, give the Trash & Recycling office a call at 970-375-5004. Staff can look up your address and see why your collections were missed.

Show All Answers

1. Why is it called Single Stream Recycling?
2. Is single stream better than multi-stream sorted recycling?
3. Should I put my recyclables in a bag before I place them in my single stream recycling container?
4. Why aren’t plastic bags and film accepted in single stream recycling, and how can I recycle my plastic bags?
5. Why isn’t glass accepted in single stream recycling, and how can I recycle my glass?
6. I live in an apartment building or other type of multi-unit building; can I use the City’s recycling system?
7. I am a county resident; can I use the City of Durango for my trash and recycling collections?
8. What happens to my recycling after it is collected?
9. My trash or recycling wasn’t collected, what happened?
10. What does an overfill charge on my bill mean?
11. My container or dumpster lid is broken and not closing properly, can you fix it?
12. Are trash and recycling still collected during winter storms?
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