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News Flash

City of Durango News Flash

Posted on: February 7, 2024

UPDATE: 911 phone service back to normal

Phone Outage 518x518

UPDATED: 2/7/24 AT 8:06 a.m.

All phone lines for Durango La Plata Emergency Communications are currently routed back to our 911 Center.  Yesterday, 2/6/24, at approximately 3:15 p.m. during an upgrade an unexpected problem caused the entire 911 phone system to fail.  Our 911 lines were immediately transferred to Montezuma County and our non-emergency lines were transferred to an administrative line in the center.  As the situation persisted, the non-emergency lines were eventually transferred to Archuleta County.  Both of our 911 partner agencies relayed call information to Durango via the regional radio system for immediate response by our client agencies.  At approximately 1:30 a.m. this morning, 2/7/24, all services were restored to the Durango 911 Center.  We will be working with the vendor to determine the root cause of the failure and put plans in place to mitigate any future issues.

UPDATED: 2/6/24 at 6:58 p.m.

Non-emergency lines are operational and forwarded to Archuleta County, which will relay to responders. 

(Original below)

Durango, CO:  911 service in La Plata County is temporarily rerouted to Montezuma County.  They will take your emergency call and relay to our responders.  Non-emergency lines are also out of service but you can call (970) 375-4621 for non-emergency calls.  Responses should not be affected.

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City of Durango logoMedia Contact
Tom Sluis
Public Information Officer 
Phone: (970) 375-5090


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